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frequently asked questions


Updated 29 August 2023: COVID-19 protocols, including vaccination mandates and testing, are no longer required for our sailings. There are no COVID-19 vaccination or testing requirements in place, however it is recommended guests stay up to date with their vaccinations and booster shots prior to travelling. Currently, there are no restrictions or required tours for any guest who wish to go ashore at public ports of call, regardless of vaccination status. Please note, this is subject to change.

What are my options regarding cover for travel insurance?

Comprehensive Travel Insurance is compulsory for travel to New Caledonia (including cruising) and should be taken out at the time of placing your deposit. For all travel insurance queries please contact your specific provider or Travel Agent for details. All policies vary significantly and will need to be advised on an individual basis.

Will I need a passport for this cruise?

Yes, a passport is required for Cruisin' Country 2023. As we travel to New Caledonia during the voyage, we are leaving Australian waters so a valid passport will be required to clear customs to board the ship. Please note, it is a requirement to have a minimum of 6 months validity on your passport from the date you arrive back in Australia at the end of your cruise. Be sure to check this as if you have a current passport with less than six months left on it, you will need to get a new one before you board.

Will I need a Visa for this cruise?

Australian passport holders do not usually require a Visa to travel to New Caledonia. It would be best to check with your travel agent at time of booking just in case.

Do I need to reserve tickets for any shows?

No, you do not. There will be two sittings for each headliner show which are governed by your dining time. This gives everyone the opportunity to see each of the headliner shows without worrying about missing out on a seat in the theatre. The rest of the shows around the ship are general admission, so you can pick and choose which ones you want to see each day.

Is entertainment on board free?

All artist performances, onboard experiences and entertainment is included in your ticket price. NOTE* Some extra Brilliance of the Seas shipboard activities may incur a minimal charge. Refer to your cruise compass daily in-room newsletter for further information whilst onboard.

Will I be able to line up for a show?

Yes, you will be able to line up for ticketed shows if you wish. All seats are available to all guests with a ticket for that show and there will be a seat for you in the theatre if you line up or not. We please encourage you to please not to block any walkways or access areas.

What happens if an artist cannot attend?

By paying your deposit, you are purchasing the cruise experience as a whole and not for specific individual performers. If in the event of a cancellation or change in the artist line-up, where suitable, a replacement artist will be arranged.

What are the dates for the 2023 Cruisin' Country and what is the itinerary?

Cruisin' Country 2023 will depart Sydney on December 1st and returns to Sydney, Australia on December 8th, 2023. This is a 7-night itinerary with ports of call in Noumea (New Caledonia) & Lifou (Loyalty Islands). Please find the full itinerary below:

Day 1 Sydney (1 Dec)
Day 2 At Sea (2 Dec)
Day 3 At Sea (3 Dec)
Day 4
Lifou (4 Dec)
Day 5 Noumea (5 Dec)
Day 6 At Sea (6 Dec)
Day 7 At Sea (7 Dec)
Day 8 Sydney (8 Dec)

Please note, the ship may change course at any time without notice if their intended course could in any way endanger passengers.

Where can I view a deck plan of brilliance of the Seas?

Visit the Royal Caribbean website here:

Are there children’s facilities available on board? Can kids come on this cruise?

Royal Caribbean have a fantastic kids club onboard Ovation of the Seas, catering for children from six months right up to teenagers! There is something for everyone at Royal Caribbean’s signature Adventure Ocean which offers a variety of activities and programming for children and their families to ensure there is plenty to do onboard. Royal Caribbean has dedicated facilities for children, where trained crew members supervise the children and guide them through different daily offerings.
Many of our artists bring their families on board, including children too so you never know who might become your kids cruise bestie for the week!

Where is the cruise leaving from?

Brilliance of the Seas will depart from the Overseas Passenger Terminal in Sydney for Rock The Boat 2023. The address for the OPT is 130 Argyle Street, The Rocks, NSW 2000
For information on the Overseas Passenger Terminal as well as facilities & services, please click here or visit

How many days will the cruise go for?

2023 Cruisin' Country is a 7-night itinerary.

Will there still be shore excursions?

Yes, shore excursions will be available in Noumea and Lifou. These will be available closer to sailing.

Will there be beverage packages available to purchase on this cruise? When can I purchase it?

Beverage packages will be available on this cruise; however, they will not be available to book until closer to sailing date, approximately 2 months prior which is when all of our passengers will be provided with online check in details where you can log in and pre-purchase add-ons such as drink packages, specialty dining and shore excursions. Pricing for beverage packages varies between cruises and duration time, but for the ultimate beverage package, we recommend budgeting approximately AUD$90-$100 per day.
Please note: Any guest wishing to purchase an alcoholic beverage package must do so for all guests of legal drinking age in the same stateroom, for sailings on or after 31st of December 2017. We cannot make any exemptions to this rule, even if a medical certificate is presented.

Do you have options available for people with special dietary requirements?

Royal Caribbean pride themselves on their fantastic cuisine and understand the diversity of passengers’ food requirements. If you have any specific food requirements, such as lactose/gluten intolerance, veganism etc, simply tell your travel agent when booking. There are vegetarian and gluten free options on every menu.

What are the cancellation terms & conditions for 2023?

Cancellation Policy

In the unfortunate event that you should have to cancel your holiday, we must be notified in writing. The day we receive this notice in writing, will be considered the date your cancellation has been made.

Certain cancellation fees apply to your holiday if canceled after a deposit or final payment has been made. These cancellation fees will be levied by the shipping company and will be greater the closer to the travel date that you cancel. You should check very carefully with your travel agent what these fees are before you make your booking.

Booking Changes: A fee of $25 per person will be charged for any revision or alteration made to a reservation after the booking is confirmed unless the change increases the value of the booking. Please note that this does not apply to complete name changes or cabin downgrades which are considered cancellations and full cancellation fees apply as per the below table. Please note that one of the originally deposited guests must always remain in the booking.

Notice of cancellation and complete name changes must be made in writing to your Travel Agent. One complete name change is permitted and will be charged at $250.00 as long as one of the original passengers is still traveling in the cabin. If none of the original passengers are traveling, then full cancellation fees will apply. The following scale of charges will apply when notice of cancellation is received prior to holiday departure.

Immediately to 20 September 2022 – $150 per person
21 September 2022 – 20 December 2022 – $250 per person
21 December 2022 – 30 June 2023 – loss of 50% total holiday cost
01 July 2023 – 01 August 2023 – loss of 75% total holiday cost
02 August 2023 – No Show – loss of 100% total holiday cost

These cancellation fees are in addition to any cancellation fees that may be levied by your Travel Agent.
Please note: In the event of a cancellation where you are entitled to a partial refund, please note the reimbursement can take up to 6-8 weeks to be returned from your cancellation request date.



Neither Party will be liable for any failure or delay in performing an obligation under this Agreement that is due to any of the following causes, to the extent beyond its reasonable control: acts of God, accident, riots, war, terrorist act, epidemic, pandemic, quarantine, outbreaks of infectious disease or any other public health crisis, civil commotion, breakdown of communication facilities, natural catastrophes, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion, not limited too.
For the avoidance of doubt, Force Majeure shall not include (a) financial distress nor the inability of either party to make a profit or avoid a financial loss, (b) changes in market prices or conditions, or (c) a party's financial inability to perform its obligations hereunder. If a Force Majeure applies, you will be bound by the suppliers’ terms & conditions.

Subject to Australian Law, as Choose Your Cruise is only acting as an agent, we have no liability in respect of the supply of any element of your booking, including any liability for illness, personal injury, death or loss of any kind, delay and inconvenience caused directly or indirectly by any provider of travel services or products or by other third parties unless caused by our negligence. Any claim for damages for injury, illness, loss, or death must be brought against the relevant supplier of the travel services or products.
Choose Your Cruise is not liable for force majeure or any other event which is beyond our control or which is not preventable by us.
Note: Cancellation Policies are subject to change at any time by the cruise line without prior notice.

Inclusions and Gratuities Information

(per person – twin share)


Cruise aboard Royal Caribbean’s “Brilliance of the Seas”

  • All meals, entertainment, and gratuities onboard (excluding drinks and specialty restaurants)

  • All Headliner Shows (you pick your preference showtime pre-sailing)

  • Port charges and government taxes

Costs are per adult in $AUD and are based on a twin-sharing basis. Single supplement is 150% of the standard twin share rate. Single supplement is entitled to the $500 cashback promotional offer when paying in full at the time of booking, however, is not applicable for any early bird pricing. Costs are subject to change with or without notice.


Airfare, passport and fees, and insurances of all kinds

  • Laundry, phone calls, beverages, items of a personal nature, optional excursions, etc.

The price does not cover costs and expenses, including the return to your home, if you leave the cruise of your own volition, due to illness, or as a consequence of official action by the government.

Governing Law
These booking conditions are governed by the law in force in South Australia, Australia.
These booking conditions apply to the person making the booking and all other persons on whose behalf the booking is made.
The person making the booking must be at least 18 years of age and must be authorized to make the booking on behalf of all the members of the traveling party. The person making the booking must also provide a copy of these booking conditions to the other members of the party.

Drinks Packages
Beverage packages will be available on this cruise; however, they will not be available to book until closer to the sailing date, approximately 2 months prior which is when all our passengers will be provided with online check-in details where you can log in and pre-purchase add-ons like drink packages, specialty dining and shore excursions.
Please note: Any guest wishing to purchase an alcoholic beverage package must do so for all guests of legal drinking age in the same stateroom, for sailings on or after 31st December 2017. We, nor Royal Caribbean, can make any exemptions to this rule, even if a medical certificate is presented.

Artist Line-Up
The Artist lineup is correct at the time of printing and is subject to change. In the unlikely event that any band/performer cancels or cannot fulfill their performance obligations for any reason, there will be no refunds. The ticket is for the overall cruise experience, not the individual acts.

The advertised event host ship, Royal Caribbean's "Brilliance of the Seas" is correct at the time of announcement and can be subject to change. In the unlikely event that the advertised host ship is changed to an alternate Royal Caribbean vessel, all agents and booked passengers will be notified.

After we have received your deposit or full payment (if applicable) and we have issued a confirmation invoice, a contract will exist between you and each of the suppliers, effective from the date printed on your invoice. The terms & conditions of each supplier you have booked with will apply to your booking. Once the contract(s) is made, the supplier is responsible for providing you with the travel arrangements that you have booked.

Dietary Requirements
Any special meal requirements will be made on a request basis only. We cannot guarantee special meal requests, nor will we assume any responsibility or liability if passengers’ special meal requests are not fulfilled. Requests for main dining times in the main dining room are on a request basis only. Please do so through your associated travel agent.

Travel Insurance
Guests who do not hold international travel insurance that covers medical costs, repatriation and other expenses may be refused entry into New Caledonia. It is strongly recommended that all guests take out Travel Insurance for this holiday to avoid being denied entry into New Caledonia and Loyalty Islands ports. Please speak to your Travel Agent at the time of booking about Travel Insurance options (including available cover options for COVID-19).
Nothing in these terms and conditions shall be read as excluding, restricting, or modifying rights under the Trade Practices Act and other legislation given to consumers in relation to the supply of goods and services.

Rock The Boat is a brand name of Cruising Country Pty. Ltd. and is operated for Cruising Country Pty. Ltd.
Rock The Boat 2023 is the intellectual property of Cruising Country Pty. Ltd ABN 32 159 918 323.

Smoking Policy
For the comfort and enjoyment of their guests, the ships are designated as non-smoking; however, they recognize that some of the guests do smoke. Therefore, to provide an onboard environment that also satisfies smokers, they designated certain areas of the ship as smoking areas.
Cigarette, cigar, e-cigarette, and pipe smoking is permitted in designated outdoor areas. To assist in locating areas where smoking is permitted, guests will find visible signage posted within all smoking areas and ashtrays that are provided for use. Outdoor areas near restricted areas, food venues, and kids play areas and pools will not allow smoking.
Smoking is not permitted in the Casino Royale for any ships departing from Australia.

Onboard all interior public spaces are smoke-free*. Smoking is not permitted in any dining venue, theatre, bar, lounge, hallway, elevator, and jogging track.
Smoking is not permitted inside any stateroom and any stateroom balcony. This applies to all stateroom categories onboard. If a guest is in violation of this stateroom policy, a cleaning fee of $250 USD will be applied to their SeaPass® account and may be subject to further action pursuant to the "Consequences Section" of the Guest Conduct Policy.
Cigarettes, cigars, and pipe tobacco must be properly disposed of and never thrown overboard. Cigar and pipe tobacco is limited to designated outdoor areas and Cigar Bars**. You must be at least 21 years of age to purchase, possess, or use tobacco on sailings beginning in U.S. ports. For sailings beginning in all other ports, the minimum age is 18 years old.

Electronic cigarettes or e-cigarettes are only permitted within the designated smoking areas.

Pregnancy Policy
Royal Caribbean International cannot accept guests who will have entered their 24th week of pregnancy by the beginning of, or at any time during the cruise or cruise tour. A physician's "Fit to Travel" note is required prior to sailing, stating how far along (in weeks) your pregnancy will be at the beginning of the cruise and confirming that you are in good health and not experiencing a high-risk pregnancy.

Minor Accompany
Royal Caribbean International's minimum age to sail unaccompanied on sailings from South America, Europe, Asia, Australia and New Zealand is eighteen (18).
The Company retains the right, on rare occasions, to raise the minimum age to sail unaccompanied on any sailing when local laws require or permit such a modification.
Certain other restrictions and conditions will apply; such as compliance with the age twenty-one alcohol policy, and proof of marriage for underage couples or proof of active duty military status required.

Infants sailing on a cruise must be at least 6 months old as of the first day of the cruise and/or Cruise Tour. For the purposes of this policy, any cruise that has 3 or more days consecutive at sea will require infants to be 12 months old on the first day of the cruise
Please be aware that guests traveling with a young infant that does not meet the infant policy will be denied boarding. No refunds or other compensation shall be due from the cruise line to anyone as a result of the denial of boarding to an underage infant or other accompanying guests.

Royal Caribbean International reserves the right to ask for proof of age. Royal Caribbean International's age policy for gambling and consumption of alcoholic beverages is as follows: Please note: An individual's age on the date of sailing determines his or her status for their cruise vacation. However, if a guest celebrates their 21st birthday during the cruise, the guest may thereafter ask the Guest Services Manager to modify the ship's records to permit their consumption of alcohol during the remainder of the cruise. The guest will be required to appear at Guest Services with his or her parent or guardian and to present a government-issued form of identification to establish that the guest's 21st birthday was celebrated during the cruise.

Royal Caribbean cruises are kid-friendly and offer a variety of activities for children every day. Day programs are divided by age groups. Children with a parent or guardian are welcome in most (not all) specialty restaurants throughout serving hours. There are kids' gatherings, swimming pools, play areas, and much more activities available for entertaining.

Babysitting Services: Babysitting is offered in groups at children's play areas. An hourly rate is applied for this service.
Please note: Due to public health regulations, in diapers, swim diapers, pull-ups, or who are not COMPLETELY toilet trained are not allowed in the pools, whirlpools, or H2O zone. Cribs for babies are not provided.

Additional Information
Details, ship facts, policies, images, and descriptions are gathered fo
r information only and are subject to change without notice. Images and descriptions displayed are subject to change at any time without notice. Actual details, design, and configuration may vary.
For any other enquiries/clarification, please contact 

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